Terms and conditions
Website terms and conditions
Use of this site is provided by Woodgreen Pets Charity (WG) subject to the following terms and conditions.
Your use constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.
WG reserves the rights to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
You agree to use this site only for lawful purposes, and in a manner which does not infringe rights, or restrict or inhibit the use and enjoyment of the site by any third party.
This site and the information, names, images, pictures, logos regarding or relating to WG are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will WG be liable for damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or negligence.
WG does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free from viruses or bugs represents the full functionality, accuracy or reliability of the materials.
Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from WG. Nothing contained herein shall be construed as conferring any licence by WG to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not WG). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).WG takes no responsibility for the content of external Internet sites.
WG makes no guarantee that the animals featured in “Rehoming” will be available when visiting the Centres.
Although the website uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or part be borne by WG or its agents.
Any communication or material that you transmit or post on, any public area of the site including data, questions, comments, suggestions or the like, is, and will be treated as, non-confidential and non-proprietary information.
These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.
Woodgreen Enterprises
Woodgreen Enterprises Limited is the trading arm of Woodgreen Pets Charity, Registered Charity No. 298348.Terms and Conditions for Competition:
Eligibility: The competition is open to individuals who are at least 18 years of age and reside in the United Kingdom at the time of entry.
Entry period: The competition begins on 23rd September 2024 and ends on the 25th November 2024. Entries received after the end date will not be considered.
How to enter: To enter, participants must complete the feedback questionnaire and submit their email address as specified on the competition entry form. Responses must be genuine feedback. Ineligible answers do not qualify for entry.
Prize: The winner will receive a £300 voucher which can be redeemed on Amazon. The prize is non-transferable and has no cash value.
Winner selection: The winner will be selected by random draw. The decision of the judges is final.
Notification of winner: The winner will be notified by email within 7 days of the end of the competition. If the winner does not respond within 7 days from receipt of email, a new winner will be selected.
Use of personal information: Personal information collected from participants will be used for the purpose of conducting the competition and will not be shared with third parties.
Limitation of liability: The promoter is not responsible for any errors or malfunctions that may occur during the competition, including but not limited to technical issues with the website or social media platforms.
Changes to terms and conditions: The promoter reserves the right to modify these terms and conditions at any time without prior notice.
By entering the competition, participants agree to be bound by these terms and conditions.
Customer complaints policy
Good Innovation is committed to providing the highest standards of customer care. However, we appreciate that there may be occasions where we don’t get it right and we encourage anyone to get in touch to let us know so we can improve our service.
How to give feedback or make a complaint
You can contact us in several different ways:
By email: Limahl@goodinnovation.com
Note: Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily. What will Good Innovation do with my feedback?
We always treat feedback, particularly a complaint, very seriously. Our team will treat you with courtesy, fairness and discretion.
We aim to respond within five working days to any complaint. If we need to investigate further, we will let you know we’ve received your feedback and will tell you how long it will take to investigate. Where possible, the complaint will be investigated by someone who is independent of the events complained about.
What if I’m not satisfied?
Your feedback will be referred to a senior member of staff who will work to resolve the issue.